United Breaks Guitars
Posted on July 13, 2009
This is a video from a singer who couldn't get any help from United Airlines. They broke his guitar. They wouldn't help him at all.
So, he made a video about his experience.
2,544,668 views and counting... he finally got help.
United got a ton of bad press.
This video is now #3 in Google for the word: United.
Don't forget, the people have more power than they ever have before. Be careful how you treat your customers. Anyone can get a platform and have their voice heard.
Filed under: Social Media, Video Web Marketing
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